FAQ

Q: How do I know my size?
A: If you already know your Nailu Berry size (S, M, or L), select it when ordering. If not, we offer a custom sizing kit for a $10 deposit. Once your sizes are confirmed, that amount will be applied toward your final set.

Q: How long will my order take?
A: Each set is handmade just for you! Processing time is typically 7–14 business days before shipping.

Q: Do you accept returns or exchanges?
A: Since each set is made to order, all sales are final. Please be sure to size correctly. We recommend ordering a sizing kit if you’re unsure!

Q: What if my nails arrive damaged?
A: If your set arrives damaged or incorrect, please get in touch with us within 48 hours with clear photos. We’ll be happy to help make it right!

Q: How long do Nailu Berry press-ons last?
A: With proper prep and application, our nails can last up to 2 weeks — and can be reused if handled gently!

Q: What’s the best way to apply them?
A: Every set comes with a full application kit and instructions. Prep, press, and you’re good to glow!

Q: Can I reuse my press-ons?
A: Yes! If you use sticky tabs or gently soak to remove, your set can be reused. 

Still have questions? Reach out anytime at support@nailuberry.com or message us on TikTok @NailuBerry — we’re always happy to help!